Refunds and exchange
Returns and Exchange
If you are not happy with your product please let us know within 30 day or 48 hours if it is fresh produce.
- All returns or exchange must be unused and in their original condition
- The original shipping costs to you are not refunded.
- For hygiene reasons we can not exchange or refund doonas, Pillows, Mattress Protectors. Please ensure you select these products carefully before purchase.
- Customers are responsible for all return postage costs for change of mind returns and exchanges received in an online order.
- Please ensure your return parcel is securely packaged and both sender’s address and Hollyburton c/o Riddells Creek PO Riddells Creek 3431
are clearly displayed on the outside of the parcel.
- Please allow 10 business days from the day your parcel is delivered to our farm for your return to be processed and your account to be credited. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
- If exchanging via post, please return your unwanted item as above, noting the style/size you wish to exchange. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.